Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
  • you receive the wrong item
  • you do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit refund requests within 14 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

Returns

If you are not completely satisfied when your item arrives, please get in touch by email.

If you would like to return your piece for any reason stated above at all,

support@vintolega.com with your order number and reason for return with photographic genuine evidence. Upon inspection of evidence provided. It is solely up to the customers support team to decide whether to pursue the with the return and refund requested. It will depend on evidence and order by order basis.

  • You can return the goods within 14 days after receiving goods.
  • Christmas Presents can be returned up to 7th January – packaging must be intact.
  • Returns are free – unless item is bought on sale and then we charge for pick up at cost.
  • Packaging must be intact so we can resell.
  • Refunds will be issued after goods have been received into our warehouse
  • Refund can take up to 5 working days to be received into your bank account due to Banks and Credit Cards systems.
  • If items are damaged on return due to customer not packaging item  correctly or usage we charge for the delivery fees and item.

Other than the circumstances, stated above, if however customer wishes to continue with the return they will do so at their own postage and shipping expense.

Damages

  • If the goods are damaged we ask you to inform us within 24 hours.
  • We will then arrange pick up of damaged goods and delivery of new item provided response from our customer team upon evidence proof submitted.

Please email support@vintolega.com so that we can arrange for free pick up and delivery of new item.